Prevention
From firefighting to fire prevention.
Proactive monitoring of devices, networks and key services; scheduled preventive maintenance; planning instead of reacting.
Fewer incidents, fewer unexpected stoppages and fewer surprise expenses.
// Managed IT for business
Your business shouldnever stop because of technologyYour business should never stop because of technology
We are the IT department for companies that have no time for IT problems. Response in under 30 minutes, unlimited tickets, and a single owner for all your technology.
Scroll to see the story
Response < 30 minRoot-cause resolutionUnlimited ticketsRemote + on-siteA single point of contact10+ years of service
// The daily grind
Sound familiar?
“The internet is down!”
“I can't send an email!”
“My computer keeps restarting!”
“I can't open a web page!”
Every one of these phrases stops someone on your team. And while someone improvises a fix, your business pays for the lost time.
Technology stops holding you back. It starts driving you forward.
// Premium Membership
Your complete IT department
The TitanGeek Premium Membership is a comprehensive managed IT service that keeps your devices, networks and users running at their best, so your company can focus on its core business.
It's not an expense: it's an investment with a predictable cost per device.
Everything we do stands on four pillars.
// The 4 pillars
01/ 04
Agile technical support
Remote and on-site IT support for businesses in Monterrey and its metro area, with an average response under 30 minutes and no limits on tickets, time or visits.
- Average response < 30 min during business hours
- Report as many times as you need, at no extra cost
- Every incident is worked until it's resolved
- Every request is logged and tracked
Your team stops losing hours waiting for someone to look at a failure. Operations flow, and nobody is afraid to “bother” us for help.
Pilar 1 de 4// A single front
Every technology front, one single owner
Your internet & telephony
Your devices & peripherals
Your software vendors
Your users
↓
TGTitanGeek
Uninterrupted operation
Instead of chasing every vendor separately, everything runs through a single point of contact that speaks each vendor's technical language, escalates when needed and follows through until closed. No more finger-pointing.
// Running through all 4 pillars
Three capabilities that amplify everything
They are not separate services: they are how we deliver every pillar.
Security & continuity
Protection against the risks that cost the most today.
Backups, access control and authentication, malware and phishing protection, network segmentation and incident response.
You protect your information and your continuity, and reduce the risk of a costly incident.
Measurement & dashboard
We turn complaints into data.
An executive dashboard with response time (MTTA), resolution time (MTTR), SLA compliance, availability and satisfaction.
You stop managing IT blind: you see the impact and verify the service delivers what it promises.
// In numbers
// datos verificados
<0 min
Average response during business hours
+0 yrs
Serving businesses
∞
Tickets, time and visits — no limits
0
Single owner for all your technology
All systems operationalMon–Fri 9:00–18:00San Pedro Garza García, N.L. · 25.65°N 100.36°O
// Real case
From putting out fires to running in peace.
A company in the region lived the usual story: internet outages, slow computers, and vendors blaming each other while the operation waited. With the Premium Membership they now have a single technology front: response in under 30 minutes, proactive monitoring, backups up to date and every vendor coordinated by us. Their team stopped fighting technology — and got back to running their business.
Real case of a Membership client. For confidentiality, we don't publish their name.
Start like they did — book your free analysis// The first step, risk-free
Interested, but you don't know us yet?
We get it. That's why the first step costs nothing: a professional analysis of your technology infrastructure that tells you, in plain language, what is at risk in your company today and what to do about it.
Market value ~$25,000 MXN · Free today
/100
We score your infrastructure out of 100, with a risk traffic light
Low
Medium
Critical
// We work with
// Capability behind us
Partnerships that back your operation
The Membership stands on real alliances: we sell, implement and support the platforms your company already uses.
// FAQ
What people ask about IT support
How fast do you respond when I report an issue?
On average, under 30 minutes during business hours, Monday to Friday from 9:00 to 18:00. You report via WhatsApp or email and every request is logged and followed up until it is resolved.
Is your IT support remote or on-site?
Both. We fix remotely whatever can be solved on the spot and come to your offices when the issue requires it. Within the Premium Membership, visits have no extra cost.
Which areas do you cover?
Monterrey and its metro area (San Pedro Garza García, San Nicolás, Guadalupe, Apodaca, Escobedo, Santa Catarina, García, Juárez and Santiago), plus Saltillo and Ramos Arizpe. Our office is in San Pedro Garza García, Nuevo León.
What does the Premium Membership include?
Four pillars: agile technical support, warranty management with manufacturers, management of all your technology vendors from a single point of contact, and strategic IT advisory.
Is there a limit on tickets, hours or visits?
No. With the Premium Membership you report as often as you need, with no limits on tickets, time or visits, and every incident is handled until it is resolved.
Which technologies do you work with?
Windows and Mac computers, Microsoft 365, Cisco networks and CONTPAQi, among others. We are a Cisco partner and an authorized CONTPAQi distributor, we provide Microsoft 365 licensing, and we are experts in supporting and managing Apple devices.
How do I get started with TitanGeek?
With the Infrastructure Analysis: a professional assessment of your IT with a market value of around $25,000 MXN, delivered free of charge and with no commitment. Book it from the form on this page or via WhatsApp.
// Contact
Let's talk about your IT support
Tell us about your company and we'll reach out to talk about the IT support you need. Or if you prefer, message us directly on WhatsApp.
- WhatsApp 81 1036 5574
- comercial@titangeek.com.mx
- Business hours: Mon–Fri 9:00–18:00
- Av. José Vasconcelos 345, Piso 22, Edificio Tanarah, Col. Santa Engracia, C.P. 66267, San Pedro Garza García, N.L.